WARRANTY
We offer a 1-year warranty from the date of shipment. If a defect arises during the warranty period, first pls email us support@xtelary.com, We will work with you to quickly fix the problem, either by repairing, replacing the parts, or refunding the affected product. Whatever you need, we’re here to help. Just get in touch, and we’ll try our best to respond within 24 hours.
This warranty shall not apply to the damages caused by:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource
This warranty shall not apply to the damages caused by:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource